Consumer-Scale Subscription Platform

The Challenge

Pret A Manger needed to scale their Coffee Subscription management platform for a mass consumer audience. The existing system handled core subscriptions but lacked features like gifting that customers expected. Working through PA Consulting, the engineering team needed to ship new functionality fast without disrupting the experience for hundreds of thousands of active subscribers.

Approach

I delivered the Pret Coffee Subscription gifting feature using React and Next.js, enabling customers to purchase and send subscriptions as gifts. I also built new account management features for the Pret Perks loyalty programme, simplifying the self-service flow for subscribers. The work focused on maintaining reliability at scale while shipping quickly, with careful attention to the user experience across the purchase and management flows.

Tech Stack

React, Next.js, TypeScript, Node.js, AWS

Role

Full-Stack Developer at Pret A Manger (via PA Consulting) (Sep 2021 - Mar 2022)

Impact

• Product served 160,000+ monthly active users with GBP 3M+ monthly recurring revenue
• Gifting feature launched successfully, adding a new revenue stream to the subscription product
• Improved subscriber self-service flow, reducing support burden for account management